Make That Call ! by Iain Maitland
Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.
Iain Maitland is a management consultant and the author of more than 30 books, including Write That Letter! (Kogan Page). He also lectures on NEMSM Supervisory Management courses at Suffolk College.
| SKU | Nicht verfügbar |
| ISBN 13 | 9780749432522 |
| ISBN 10 | 0749432527 |
| Titel | Make That Call ! |
| Autor | Iain Maitland |
| Serie | Creating Success |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | Kogan Page Ltd |
| Erscheinungsjahr | 2000-03-24 |
| Seitenanzahl | 160 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |