Difficult Conversations by Bruce Patton

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Difficult Conversations by Bruce Patton

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Summary

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

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Difficult Conversations by Bruce Patton

The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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SKU Unavailable
ISBN 13 9780670921348
ISBN 10 0670921343
Title Difficult Conversations
Author Bruce Patton
Condition Unavailable
Binding Type Paperback
Publisher Penguin Books Ltd
Year published 2011-11-03
Number of pages 352
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable