How to Listen So That People Will Talk
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How to Listen So That People Will Talk by Mary Hartley
People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.
Mary Hartley is a successful and well established author with several Sheldon Press books to her credit including, most recently, The Assertiveness Handbook. She can call on a range of experience in support of her writing, particularly in personal development issues.
| SKU | GOR002815274 |
| ISBN 13 | 9780859699693 |
| ISBN 10 | 0859699692 |
| Titre | How to Listen So That People Will Talk |
| Auteur | Mary Hartley |
| État | Très bon |
| Type de reliure | Paperback |
| Éditeur | John Murray Press |
| Année de publication | 2006-06-01 |
| Nombre de pages | 128 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Il s'agit d'un livre d'occasion - par conséquent, il a été lu par quelqu'un d'autre et il présente des signes d'usure et d'utilisation antérieure. Dans l'ensemble, nous nous attendons à ce qu'il soit en très bon état, mais si vous n'êtes pas entièrement satisfait, veuillez prendre contact avec nous. |
