Serving Patrons with Disabilities by Kodi Laskin

Serving Patrons with Disabilities by Kodi Laskin

Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.

SKU	Non disponible
ISBN 13	9780838937310
ISBN 10	0838937314
Titre	Serving Patrons with Disabilities
Auteur	Kodi Laskin
État	Non disponible
Type de reliure	Paperback
Éditeur	American Library Association
Année de publication	2023-02-28
Nombre de pages	88
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Non disponible