Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.

The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris ME. Association Consultant

Pete Sanders worked for over 25 years as a counsellor, founded BAC Accredited counsellor training courses in Wigan and Manchester, and supervised counsellors for many years. After leaving the world of education he set up PCCS Books with his wife, Maggie. He has written several books and articles on counselling and still dabbles at the fringes with odd contributions here and there. He now spends most of his time concentrating on creating a strong library of published person-centred literature through the work of PCCS Books.

SKU	GOR005820361
ISBN 13	9781898059752
ISBN 10	1898059756
Titre	Using Counselling Skills on the Telephone and in Computer-mediated Communication
Auteur	Pete Sanders
État	Très bon
Type de reliure	Paperback
Éditeur	PCCS Books
Année de publication	2007-12-10
Nombre de pages	170
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Il s'agit d'un livre d'occasion - par conséquent, il a été lu par quelqu'un d'autre et il présente des signes d'usure et d'utilisation antérieure. Dans l'ensemble, nous nous attendons à ce qu'il soit en très bon état, mais si vous n'êtes pas entièrement satisfait, veuillez prendre contact avec nous.