The Art and Science of Dealing with Difficult People by David Brown

The Art and Science of Dealing with Difficult People by David Brown

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.

SKU	Unavailable
ISBN 13	9781616083632
ISBN 10	1616083638
Title	The Art and Science of Dealing with Difficult People
Author	David Brown
Condition	Unavailable
Binding Type	Paperback
Publisher	Skyhorse Publishing
Year published	2011-11-17
Number of pages	128
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable